Q: What is SoftBabies?

A: SoftBabies is an online store that specializes in baby textile products, including knee pads, head protectors, blankets, carriers, crib mattresses, sleeping bags, nursery pillows, and sleep pillows.

Q: Where is SoftBabies based?

A: SoftBabies is based in China, but we offer worldwide shipping to customers.

Q: How much does shipping cost?

A: Our base shipping rate is $6.99. Shipping times and rates may vary depending on your location. For more information, please refer to our Shipping and Return page.

Q: How long does shipping take?

A: Shipping times may vary depending on your location. For estimated shipping times, please refer to the chart on our Shipping and Return page.

Q: Do you offer free shipping?

A: Yes, we offer free shipping on all orders over $99.

Q: What is your return policy?

A: We offer hassle-free returns within 30 days of your purchase. For more information, please refer to our Shipping and Return page.

Q: How do I initiate a return?

A: To initiate a return, please contact us through our Contact Us page to request a Return Authorization Number (RMA). Once your return has been authorized, you will receive instructions on how to return the product.

Q: Can I exchange a product?

A: Unfortunately, we do not offer exchanges at this time. You may return the product and place a new order for a different product.

Q: What payment methods do you accept?

A: We accept major credit cards, PayPal, and Apple Pay.

Q: How can I contact you?

A: You can contact us through our Contact Us page. We will get back to you as soon as possible.

Thank you for choosing SoftBabies for your baby textile needs. We appreciate your business. If you have any other questions, please don't hesitate to contact us.